Volvo Selekt Direct to Consumer
Transforming Volvo's
Direct-to-Consumer Experience
Volvo Cars stands as a renowned Swedish multinational, celebrated for crafting luxury vehicles. Their range spans from SUVs to station wagons and sedans, but the brand's identity is rooted deeply in its unwavering emphasis on safety, and its rich Swedish heritage and design. Expanding its services, Volvo introduced the "Volvo Selekt" - a premium certified
pre-owned programme. Embodying trust and quality, each Volvo Selekt vehicle is meticulously inspected to ensure it meets stringent standards and is then offered with an all-inclusive warranty. Volvo Selekt Direct, a groundbreaking addition, empowers customers to purchase directly from the manufacturer online, seamlessly and at their convenience.
With the ambition of overseeing the entire customer journey, from the initial order and payment to the final delivery, Volvo encountered a hurdle: the inability to handle payments. This is where our expertise at Strive stepped in, employing our FCA license. Strive became the full customer journey solution, addressing incoming queries through diverse channels like phone, email, Autotrader, CarWow, and live chat.
We engineered a comprehensive customer journey solution for Volvo, covering every facet of the order process.
Our committed team at Strive covers multiple responsibilities, from customer service, identity checks, and logistics, to invoicing, setting up finance, coordinating with the retailer network for handovers, and responding promptly to leads across multiple platforms.
This initiative is more than just a programme; it represents Volvo's strategic shift towards a fully direct-to-consumer approach for all their sales. The outcomes? In just the past year, we successfully processed and sold 327 cars on behalf of Volvo Cars UK.
Moreover, our team's dedication and proficiency were recognised by CarWow Buyer Reviews, where we were lauded with a perfect score across categories such as friendliness, communication, knowledge, and the overall order process.