New Car Sales Executive (Lead Nurture)

Strive Group is a connected experience agency that delivers unparalleled growth for brands by reshaping the way they engage with their employees and customers. We work across three pillars of Brand, Employee and Customer experience, turning touchpoints into talking points delivering outstanding experiences.

Strive Group is looking for the right candidate to join our New Car Sales team. Our client launched their direct-to-consumer sales model in April 2024 and Strive Group are providing support to the customers and retailers through the omni-channel purchase process.

What Strive Group can offer you

  • 24 days annual leave, plus Bank Holidays

  • Hybrid working option (up to 2 days per week home based)

  • 2 days paid charity/volunteering days annually

  • Employee Wellbeing Strategy for you and your family 

  • On-site Mental Health First Aiders

  • Cycle to Work Scheme

  • Subsidised Annual Eye Test

  • Discounted Gym Membership

  • Free Army Fitness Bootcamp

  • Social Activities

  • Advancement Opportunities

  • Realistic & achievable objectives

Hours: Full time 37.5 hours a week, over 5 days
Core hours Monday to Friday 9.00am – 5.00pm
Late shift (approx. once per fortnight) 11.00am – 7.00pm
Weekend working (rota, approx. once per eight weeks) with mid-week day in lieu 9.00am – 1.00pm

Salary: £26,750 - £28,750 per annum

Based at our Head Office in Harrogate

About the job:

A New Car Sales Executive drives the standard in omni-channel sales support. Liaising with customers and retailers to ensure an optimal customer experience, you will support client sales targets by connecting with customers, demonstrating best practice and sound product knowledge. The role demands strong communication, self-motivation, a passion for delivering an extraordinary customer experience, and a keen sales mentality.

Key Responsibilities:  

  • Respond to all enquiries via telephone, email, and chat with the aim of converting a prospect into a customer

  • Build rapport with customers through friendly, engaging communication to progress their vehicle purchase and enhance their omni-channel experience

  • Progress customer enquiries appropriately on the CRM system (Salesforce) to enable future follow-up, accurately capture marketing preferences where applicable, and adhere to all GDPR regulations

  • Support the client with sales enquires and Salesforce-related queries, identify and escalate technical issues as appropriate

  • Achieve daily, weekly and monthly activity levels, targets and positive outcomes]

  • Meet Quality Assurance Standards

    Represent Strive Group and our client, to the highest standards, proactively seek to exceed client and customer expectations.

What We Need From You

  • Communication. Excellent communication skills with a natural ability to simplify complex processes and explain them clearly

  • Conscientious. Demonstrate effective self-management, enthusiasm for service excellence and self-motivation

  • Your sales mentality. A natural drive for achieving goals, personal development and connecting with others

  • Your service ethic. A passion for delivering an extraordinary customer experience

  • Accuracy. Exemplary attention to detail and accurate record keeping

  • Team player. Care, commitment and a strong desire to work collaboratively within your team

  • Your experience. Strong systems and process experience with a solution focus is essential

  • Values. Self-awareness, a commitment to deliver excellence and hold yourself to high standards.

Application:

To apply please email: helen.falgate@strive-group.com including a cover letter and C.V.