Customer experience Executive

£26,750 - £28,750 per annum 

Strive Group is a connected experience agency that delivers unparalleled growth for brands by reshaping the way they engage with their employees and customers. We work across three pillars of Brand, Employee and Customer experience, turning touchpoints into talking points delivering outstanding experiences.  Visit our website at: https://www.strive-group.com/ 

Strive Group is looking for the right candidate to join our Customer Experience team to deliver exceptional service and support to customers through their omni-channel purchase journey.  To be successful in this role you will be driven by achieving strong results through genuine connection and delivering extra-ordinary experiences. 

What Strive Group can offer you

  • 24 days annual leave, plus Bank Holidays

  • Hybrid working option

  • 2 days paid charity/volunteering days annually

  • Employee Wellbeing Strategy for you and your family 

  • On-site Mental Health First Aiders

  • Cycle to Work Scheme

  • Subsidised Annual Eye Test

  • Discounted Gym Membership

  • Free Army Fitness Bootcamp

  • Social Activities

  • Advancement Opportunities

  • Realistic & achievable objectives

Hours:

Full time 37.5 hours a week, over 5 days   

Some flexibility including occasional late shift and weekend working may be required.  

About the job:

A Strive Group Customer Experience Executive drives the standard in direct-to-consumer sales support.  Liaising with customers and retailers to ensure an optimal customer experience, you will support client sales targets by connecting with customers, engaging them with the brand, and demonstrating a solution focus.  The role demands strong communication, self-motivation, a passion for delivering an extraordinary customer experience, and a keen sales mentality.  


Key Responsibilities:

  • Respond to all inbound enquiries via telephone, email, and web with the aim qualifying and converting a prospect into a customer 

  • Understand the nature of the contact and triage to the appropriate team where further support is required 

  • Build rapport with customers through friendly, engaging communication to progress their vehicle purchase and enhance their purchase experience 

  • Progress customer communications and outcomes on the CRM system (Salesforce) to enable future follow-up 

  • Organise vehicle demonstrations and test drives with the relevant automotive retailer  

  • Achieve daily, weekly and monthly activity levels, targets and positive outcomes  

  • Meet Quality Assurance Standards 

  • Represent Strive Group and our client, to the highest standards, proactively seek to exceed client and customer expectations. 

What We Need From You:

  • Communication. Excellent communication skills with a natural ability to simplify complex processes and explain them clearly 

  • Conscientious. Demonstrate effective self-management, enthusiasm for service excellence and self-motivation 

  • Your sales mentality.  A natural drive for achieving goals, personal development and connecting with others  

  • Your service ethic. A passion for delivering an extraordinary customer experience  

  • Curiosity.  A proactive approach to exploring customer needs through genuine conversations, and creative problem-solving ability  

  • Accuracy.  Exemplary attention to detail and accurate record keeping  

  • Team player. Care, commitment and a strong desire to work collaboratively within your team 

  • Your energy.  Natural enthusiasm, optimism, drive and resilience 

  • Values. Self-awareness, a commitment to deliver excellence and hold yourself to high standards.  

Application:

To apply please email: helen.falgate@strive-group.com including a cover letter and C.V.