Business Support Executive

Strive Group is a connected experience agency that delivers unparalleled growth for brands by reshaping the way they engage with their employees and customers. We work across three pillars of Brand, Employee and Customer experience turning touchpoints into talking points delivering outstanding experiences.

Strive Group is looking for a Business Support Executive to work in one of our Business Centre teams. The role requires strong administrative experience, a keen eye for detail, and a commitment to quality.

What Strive Group can offer you

  • 24 days annual leave, plus Bank Holidays

  • Hybrid working option (up to 2 days working from home)  

  • 2 days paid charity/volunteering days annually

  • Employee Wellbeing Strategy for you and your family 

  • On-site Mental Health First Aiders

  • Cycle to Work Scheme

  • Subsidised Annual Eye Test

  • Discounted Gym Membership

  • Free Army Fitness Bootcamp

Days / Hours of Work: Full time (37.5 hours a week) Predominantly between the hours of Monday – Friday 9.00 – 5.00pm (some flexibility may be required outside of these hours)

Salary: £25,000 per annum   

Location: Strive Group Head Office, Harrogate 

About the job:

To be successful in this role you will be an excellent communicator, pride yourself on your ability to prioritise tasks, and have a drive to deliver an exceptional service to customers, the retailer network, and the client. This role requires you to work well within a team and independently, and to be confident in your decision making. It is a varied role with core tasks that must be completed daily in line with programme Service Level Agreements. With plenty of opportunity to use your own initiative, you will need to be able to think laterally and look to resolve problems with relevant solutions.

Key Responsibilities:

  • Provide support to the Business Sales team, managing your own time and prioritising tasks

  • Booking demonstration vehicles on behalf of the client, Fleet Sales and Leasing teams

  • Setting up new Fleet customer accounts, processing their unique Fleet Identification Numbers (FIN) and Online Onboarding Opportunities in Salesforce via defined process

  • Delivering a ‘welcome call’ to all Fleet Business customers following online sign up

  • Supporting the Underwriting team to communicate with customers and any requests for additional information

  • Accurate addition and updates of customer information in the database/CRM system, in according with the DPA and GDPR guidelines

  • Respond to customer enquiries via telephone and email

  • Process Corporate Support Agreements and ensure accurate recording in relevant systems

  • Manage leads in Salesforce, allocating to the Contact Centre Executive (CCE) and update the system accordingly

What We Need From You:

  • Communication. Excellent communication skills, both written and verbal, with a high level of customer care to consistently deliver a high standard of service

  • Accuracy. Exemplary attention to detail and accurate record keeping

  • Methodical. Ability to follow process

  • Conscientious. Take ownership, demonstrate effective time and task management

  • Solution focus. Be self-motivated, resilient, and a strong team player caring about team outcomes and agreements.

Application:

To apply please email: helen.falgate@strive-group.com including a cover letter and C.V.